退款政策

Return & Refund Policy

Arderlive offers a 30-day return period from the date your order is delivered.

To start a return, contact us at 441012773@qq.com with your order number and the reason for your request. Returned items must be unused, in their original condition, and returned with all original packaging.

Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or we sent the wrong item. Please do not send items back without receiving return instructions from us.

Return address:

Guangdong, China 522000

After we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Processing times may vary by your payment provider.

Damaged, defective, or incorrect items

Please contact us promptly at 441012773@qq.com and include clear photos of the item and packaging so we can review and resolve the issue.

Cancellations

We offer a 30-day return period from delivery. This policy does not affect any statutory consumer rights.